Xtra-PC is far more than just a business for us. Mark Oman founded Xtra-PC based on the idea of turning old, outdated computers into useful like-new ones. Mark’s vision is to keep millions of old PCs out of the landfill and allow millions of people that need a computer to access one at an affordable price.
Mark's vision is for you to extend the life of your old computer by up to 5 years, however, if you feel Xtra-PC isn’t working for you within 30 days from the date of delivery, we’ll gladly take it back.
Before returning Xtra-PC, we would love a chance to make sure our Customer Care team is able to troubleshoot and rectify any issues you might have. To receive support, please contact us firstname.lastname@example.org.
If our agents are unable to help you resolve any issues, the Customer Care agent will progress to the return process for the purchaser. Please note that this website offers some very deep discounts on Xtra-PC, so in the event you need to return Xtra-PC, the purchaser bears all return shipping costs.
Please be advised that full refunds are issued only when all the product, including any free product you earned through your purchase, is returned. Partial returns will result in partial refunds.
Customer Service is open from 8:00 am to 8:00 pm MST, M-F. Response times on Customer Service tickets are typically 1-2 business days.
Customers can track orders by searching the tracking number provided in the shipping confirmation email.
Customers can return orders by contacting email@example.com.
International Shipments: Some countries will halt packages in transit and require a customs charge be paid on imported goods. If your package does not arrive, it’s likely being held at your local mail service.